Update on What Heartland State Bank Is Doing to Address the Coronavirus
We continue to monitor the changes with the COVID-19 pandemic and modify our procedures to offer as much continuity, security and safety to our customers and communities.
To comply with the Centers for Disease Control’s (CDC) recent guidelines, we believe it is prudent to restrict transactions typically performed in our branch lobbies to be performed exclusively via alternative methods including drive-up, night drop, online banking or our mobile app.
Effective Wednesday March 18 at 5PM until further notice, access to the inside of our branches will only be available by appointment. All of our banking and insurance services are and will continue to be available to customers. We are taking this precaution to limit and control the environment of any in-person interactions. To schedule a meeting with your banker please call your local branch. While interacting with our customers is one of the most enjoyable parts of our job as community bankers, we wish to do our part in preventing the spread of the virus and will continue to evolve our procedures to reflect and accommodate government official recommendations and CDC guidelines.
If you would like to enroll in HSB online banking, click here.
If you would like to learn more about our HSB mobile app, click here or download it from your phone’s app store. These solutions will allow you to perform important banking functions including:
Heartland State Bank is your local community bank that is focused on protecting the welfare of our customers, employees and communities. We will continue to offer “Uptown Services with the Hometown Touch!” so please let us know any arrangements we can make to best assist you during this challenging time.
What Heartland State Bank Is Doing to Address the Coronavirus
We appreciate the trust you place in Heartland State Bank and our team when you bank and do business with us.
Like you, we’re monitoring the news and concerns about COVID-19. We’re taking enhanced measures to protect the health of our customers, employees and community, and doing all we can to make sure our branches stay open, staffed, and available to help you.
You also can be confident that you can bank anytime, anywhere it’s convenient for you when you use Heartland State Bank’s mobile app and online banking.
If you haven’t already done so, sign up for online banking, then download the Heartland State Bank Touch Banking mobile app on your mobile device.
You’ll be able to:
- Access your accounts – for balances, transfers and more
- Deposit checks – by taking a picture on your smartphone
We strongly encourage our customers to use online and mobile banking services as much as possible during this time. You can also call our customer service department at 877-475-5501. Please let us know if there is anything specific Heartland State Bank can do to help you or your business. If you do need to stop by a branch, plan to maintain a distance between yourself, bank employees and other customers, and use hand sanitizer available in our lobbies and banking areas.
Heartland State Bank Is Here to Help
Here are other ways Heartland State Bank is here for you:
- Our branches are open, and our staff is available to help you.
- You can call our customer service team at 877-475-5501 from 8 a.m. to 5 p.m. CT Monday through Friday.
- If you are directly affected by COVID-19 and need banking assistance, call our customer service team at 877-475-5501 from 8 a.m. to 5 p.m. CT Monday through Friday.
- Remember, if we reach out to you, we will not ask you for confidential information. (Watch out for scams, as scammers may try to take advantage of situations like the coronavirus.)
Preparation for Coronavirus
While we do not currently have direct impacts to our staffing or services, we are continuing to monitor and take steps to address any issues, including:
- Regular communication with our employees about travel guidelines, restrictions and reporting that follows the guidelines of the Centers for Disease Control (CDC) and health insurance providers including Blue Cross and Blue Shield of South Dakota
- Regular promotion of hygiene to prevent illness
- Preparation for location-specific measures if needed in impacted communities to limit the potential impact of the virus (currently, no location-specific measures have been necessary)
We have policies, procedures and personnel who plan for and practice our response to scenarios like the coronavirus outbreak. Our top priority today is to protect our customers and employees, even as we provide systems and expertise to ensure your day-to-day banking and financial services continue as seamlessly as possible.
We will keep you informed if there is new, specific information related to the coronavirus and Heartland State Bank.
Thank you for your continued trust in Heartland State Bank and for letting us serve you.
Where to Go for More Information
Remember, basic hygiene practices are very important in fighting the spread of disease. Cover your cough or sneeze. Use hand sanitizer as a method to prevent the spread of illness. Wash your hands often with soap and water for at least 20 seconds and keep your hands away from your face.